“We would also classify ourselves as a disruptive technology company”
James Eddison is Octopus Energy CTO. He co-founded the business in 2015 with Greg Jackson, the company’s CEO.
Octopus has developed a novel cloud-based customer service platform, Kraken, which it uses to meet the needs of its 1,500,000 customers, and licenses to other energy suppliers.
An engineer by background, James tells us how cloud technology has been central to the growth of Octopus and why he believes in putting the power of the firm’s novel technology back into the hands of its customers through APIs.